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Before you opt-in to any service:
CHECK what you are actually purchasing
CHECK the cost of the service
CHECK if it is a subscription or one-off
CHECK if your phone is compatible
CHECK the terms and conditions
ASK questions if you are unsure
Keep RECORDS of what you opt-in / opt-out for
Text 'STOP' at any time to cancel

Contact Us

PLEASE NOTE: Communications Alliance is an industry representative body.

We are not a provider of Mobile Premium Services and as such
we do not handle specific customer complaints

If you are experiencing an issue with a specific Mobile Premium Service please call the Customer Care Helpline of the Service Provider. The Customer Care number should be indicated in the text of the SMS message itself, or you can identify it using the 19 Service Finder on this site. If you are still unable to gain a resolution to your issue please contact your Mobile Service Provider.

Communications Alliance Ltd.

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