HOW to manage my Expenditure

There are also means by which you can control the amount that you spend on 19 SMS services. Your mobile service provider has tools which you can utilise to maintain control over the level of access that your mobile phone service has to 19 SMS services.

The following list contains details of the 19 SMS expenditure management tools that are available to consumers via their mobile service providers. Simply scroll down the list to find your service provider and then follow the link to the web page containing the details..

 

3 monitors Premium SMS usage and the customer care team is alerted when a customer's spend is considered high. Where appropriate, an SMS is sent to the customer to advise them of their high level of usage and to contact customer care for further information. Customers who are worried about their spend, or their child's spend, on premium SMS services should opt for a prepaid account. 3's Prepaid Cap ensures that only $10 of every recharge can be spent on these services. Prepaid customers can view the last 10 events on "My3". Postpaid customers can track PSMS spend on their bill where each transaction charge is detailed with the cost and the third party provider who supplied the service. The customer care number for each service appears next to each charge so that customers can contact the provider if they need assistance
www.three.com.au

 

AAPT customers wishing to limit their spending on mobile premium services are able to monitor their usage by logging in to their account at aapt.com.au where they can view information about spending on their account.

Additional information about Premium Services is available at
www.aapt.com.au

 

 

iiNet provides all our mobile customers the access to view and monitor their premium services costs and bar their service completely by logging into their account.

iiNet also has unbilled spend limits, assisting customers with their expenditure for premium mobile services.

More information can be found at www.iinet.net.au, by calling the iiNet support team on 13 22 58 or by emailing in at support@iinet.net.au
 

iPrimus has a number of measures available to help customers manage their expenditure on Mobile Premium Services.

iPrimus monitors for high usage and depending on the type of service may provide barring options and the ability to view unbilled charges through the iPrimus Account Toolbox.  For more information contact iPrimus on 1300 85 85 85 or visit:
www.iprimus.com.au

 

Macquarie Telecom’s mobile service customers can monitor their spending on mobile premium services by viewing their account on Macquarie’s Fleetview service at
www.macquarietelecom.com

 

Optus provides all our mobile customers with the ability to limit the amount prepaid and postpaid customers spend on Premium SMS services, including barring access completely. Monthly spend limits can be updated by accessing Optus Zoo, log in using your mobile number and Optus Zoo password and navigate to the Content Spend Limit page. Alternatively you can call Optus Customer Care.

For further information please visit
www.optus.com.au 

For information on Pivotel Mobile Premium services please call 1300 882 448 or visit:
www.pivotel.com.au

 

Telstra provides access to Premium SMS services as a standard mobile service feature for most customers. Telstra also provides a number of service options such as barring and monthly spend limits to help you manage your Premium SMS usage. Please call 13 2200 to inquire.

For general information on managing premium services please visit:
www.telstra.com.au

 

For information on Think Mobile Premium Services please visit:
www.thinkmobile.com.au

 

 

Virgin Mobile Australia offers the ability for Pre-Paid and Postpaid customers to bar Premium Services. Customer can request barring by dialing 275 from the handset they wish to bar and following the prompts, or by calling Virgin Mobile customer service on 1300 555 100 any day, 7am to 11pm AEST.  Barring requests will be actioned by 6pm on the next business day at which time customers will no longer be charged for these services.  Customers will not be charged for requesting barring.  Further information on Premium Services is available at:
www.virginmobile.com.au
 

Vodafone recommends opening a pre-paid mobile account in order to limit the amount that you can spend on a 19 SMS service. Additional information about Vodafone premium services is available at
www.vodafone.com.au

 

 

Westnet provides all our mobile customers the access to view and monitor their premium services costs and bar their service completely by logging into their account.

Westnet also has unbilled spend limits, assisting customers with their expenditure for premium mobile services.

More information can be found at www.westnet.com.au, by calling the Westnet support team on 1300 786 068 or by emailing in at support@westnet.com.au